Shipping policy

SHIPPING POLICY

Last updated: July 21, 2026

Thank you for shopping with Vantelloa. This Shipping Policy explains our order processing, delivery, tracking, and shipping procedures.

ORDER PROCESSING

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing time is separate from delivery time. During holidays, promotional periods, or unusually high order volumes, processing may take longer.

You will receive a shipping confirmation email when your order has been dispatched and tracking information becomes available.

U.S. SHIPPING

Vantelloa primarily serves customers within the United States.

Estimated standard delivery time within the United States is generally 5–10 business days after processing.

Estimated total time from order placement to delivery is approximately 6–13 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.

SHIPPING COSTS

Every U.S. order includes free tracked standard shipping with no minimum purchase requirement.

TRACKING INFORMATION

When your order ships, we will send a confirmation email containing the available tracking information.

Tracking information may take up to 72 hours to display movement after a shipping label has been created.

Some orders may arrive in separate packages and may have more than one tracking number.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, contact support@vantelloa.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

SHIPPING DELAYS

Carrier delays, severe weather, holidays, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.

If we cannot ship your order within the timeframe promised at the time of purchase, we will contact you and provide the option to:

• Accept the revised shipping timeframe, or
• Cancel the affected order for a full refund

If you do not agree to an eligible shipping delay, you may cancel the unshipped order and receive a refund to the original payment method.

LOST PACKAGES

If tracking has not updated for an extended period or your package appears to be lost in transit, contact support@vantelloa.com.

We will investigate the shipment with the carrier or fulfillment provider. Eligible lost shipments may be replaced or refunded after the investigation has been completed.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

1. Confirm that the shipping address on your order is correct.
2. Check with household members, neighbors, or building management.
3. Check all entrances, mailrooms, and safe-delivery locations.
4. Contact the delivery carrier for additional information.
5. Contact us if the package is still missing.

We will assist with the carrier investigation. A package marked as delivered is not automatically eligible for an immediate refund, but each case will be reviewed fairly.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact support@vantelloa.com within 7 days of delivery.

Please include your order number and clear photographs or videos showing the product, shipping label, packaging, and reported issue.

Keep the original packaging until your request has been reviewed.

After reviewing the request, we may offer a replacement, partial refund, or full refund in accordance with our Return & Refund Policy.

INTERNATIONAL SHIPPING

Vantelloa primarily serves customers in the United States.

If international shipping is available for your destination during checkout, customers may be responsible for applicable customs duties, import taxes, or local fees unless otherwise stated.

Customs processing may extend delivery times. Vantelloa is not responsible for delays caused by customs authorities.

ORDER CANCELLATIONS AND CHANGES

Contact us as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but cancellation or modification is not guaranteed after an order has entered processing or fulfillment.

Orders that have already shipped must follow our Return & Refund Policy.

CONTACT US

For questions about shipping, tracking, delivery, damaged packages, or address changes, contact:

Email: support@vantelloa.com
Website: https://vantelloa.com

Typical response time: 1–2 business days.