Refund policy
RETURN & REFUND POLICY
Last updated: July 20, 2026
At Vantelloa, we want you to be satisfied with your purchase. Please review the following terms before requesting a return or refund.
30-DAY RETURN WINDOW
You may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must be:
• Unused, unworn and undamaged
• In its original condition
• In its original packaging, including all accessories
• Accompanied by the order number or proof of purchase
Items returned without prior approval will not be accepted.
HOW TO REQUEST A RETURN
To request a return, email support@vantelloa.com with:
• Your full name
• Order number
• The item you want to return
• The reason for the return
• Clear photos or videos if the item is damaged, defective or incorrect
If your request is approved, we will provide return instructions and the correct return address. Please do not send a return to the address shown on the original package, as it may not be our designated returns facility.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
If your item is damaged, defective or different from what you ordered, contact us within 7 days of delivery. Include clear photos or videos showing the issue and the packaging.
After reviewing the request, we may offer a replacement, partial refund or full refund. If the error is ours, Vantelloa will cover the approved return shipping costs.
CHANGE-OF-MIND RETURNS
For returns caused by personal preference, ordering the wrong item or no longer wanting the product, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the product was damaged, defective, incorrect or the order was canceled because of an eligible shipping delay.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged, defective or incorrect:
• Personalized or custom-made products
• Opened personal-care, beauty or hygiene products
• Products with broken hygiene or security seals
• Used, worn, washed or damaged items
• Gift cards
• Clearance or final-sale items where clearly identified before purchase
CANCELLATIONS AND ORDER CHANGES
Contact us as soon as possible if you need to cancel or change an order.
We will try to accommodate the request, but cancellation or modification is not guaranteed after an order has entered processing or fulfillment.
SHIPPING DELAYS
Orders will be shipped within the timeframe stated on our website or order confirmation.
If we cannot ship your order within the promised timeframe, we will notify you and give you the option to accept the delay or cancel the affected order for a full refund.
LOST OR MISSING ORDERS
If tracking has not updated for an extended period or your package appears to be lost in transit, contact support@vantelloa.com.
We will investigate the shipment with the carrier or fulfillment partner. Eligible lost orders may be replaced or refunded after the investigation is completed.
If tracking shows the package as delivered but you cannot locate it, please first check with household members, neighbors and the delivery carrier before contacting us.
REFUNDS
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time before the refund appears.
If more than 15 business days have passed since your refund was approved, contact support@vantelloa.com.
EXCHANGES
The fastest way to receive a different item is to return the original item after receiving approval and place a new order separately.
CONTACT US
For questions about returns, refunds, damaged products or cancellations, contact:
Email: support@vantelloa.com
Website: https://vantelloa.com